Full Money Back Guarantee is offered by azura.ro store for a wide range of filters and equipment, This warranty is there for you to test and see that what the product description promises is in accordance with reality. 

The description of the products is in accordance with what the manufacturer declares but also with our experience with the Romanian water quality and the use of the equipment. The history of AZURA FILTERS team is anchored in water treatment and filtration for multiple applications: drinking water, bacteriological decontamination, deionization, demineralization, deionization, demineralization, softening, softening, demanganization, ionization, filtration etc. We are involved in both domestic and industrial applications. So we can have a say in this field.

The return return rate for this type of "Full Satisfaction" guarantee is so far zero. This is due to the counseling we do over the phone, by email, and in some cases, even though we have received firm orders, we have stopped delivery and explained to the customer why the equipment is not suitable for them. In other cases, we have explained the correct functioning of a filter or equipment, so that the customer's expectations are not overestimated and that they don't have expectations that don't correspond to reality. Even if in some cases the customer understood and gave up the order following our explanations, this has caused us to have no returns for the FULL MONEY BACK GUARANTEE.

This warranty has different return periods, depending on the particularity of the product. The choice of the return period is related to our experience and to the testing period that we considered necessary, so that the customer has time to evaluate the product and to come to the conviction that it is a product of superior quality and that it satisfies the need for which it was purchased.

If, after the minimum period of testing and use of the purchased product, you are dissatisfied, and we are unable to solve the problem you are dissatisfied with, we will return your money to a bank account. It is therefore necessary to have a valid bank account in lei. We have only one request, that we receive a short email to: contact@azura.ro, in which you request the refund and mention the problem that we could not solve. This is important in order to be able to justify the return of the product in front of the control authorities.

We suggest consulting our team before purchasing a product you are not sure about. This way, we save time and each party will be satisfied. We will patiently answer any questions you may have.

With respect,

azura.ro team

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