The company that manages the website http://azura.ro, hereinafter referred to as azura.ro, is EMIRATECH SOLUTIONS S.R.L., hereinafter referred to as EMIRATECH SOLUTIONS S.R.L., registered at the Trade Register with no. J40/1053/2014 and having the Unique Registration Code: RO32726363, share capital 200 lei.

Use of this site implies acceptance of the terms and conditions below. We recommend that you read them carefully. EMIRATECH SOLUTIONS S.R.L. assumes the right to modify these provisions without further notice. The most recent version can be found by accessing the "Terms and Conditions" page on the left/bottom of the website.

1. Copyright

The entire content of the http://azura.ro/ website - images, text, graphics, symbols, web graphics, scripts, programs and other data - is the property of EMIRATECH SOLUTIONS S.R.L. and its suppliers and is protected by copyright law and by the laws on intellectual and industrial property. The use without the written consent of EMIRATECH SOLUTIONS S.R.L. of any of the elements listed above is punishable under the laws in force.

2. Access to information on the website

EMIRATECH SOLUTIONS S.R.L. does not grant them the rights to download or modify all or part of the site, to reproduce all or part of the site, to copy, sell/re resell or exploit the site in any other way, for commercial purposes or contrary to the interests of EMIRATECH SOLUTIONS S.R.L. without its prior written consent.

3. Limitation of liability for products and services

The products and services are offered in the form in which they come from the manufacturer and also subject to stock availability. EMIRATECH SOLUTIONS S.R.L. makes no warranties, express or implied, including, but not limited to, warranties as to the operation of this site, the information, content, materials or products on the site, or their fitness for a particular purpose. Users expressly agree that the use of this site and the purchase of products or services is at their own risk. EMIRATECH SOLUTIONS S.R.L. cannot guarantee stock availability of all products presented. There may be situations where one or more products listed in stock may not be available for delivery.

The images published on the website are intended as examples, and the products delivered may sometimes differ from the images shown in any way (color, accessories, appearance, etc.). EMIRATECH SOLUTIONS S.R.L. and its suppliers reserve the right to modify the technical specifications of the products without prior notice. The content of the site (texts, product descriptions, technical characteristics, images, symbols) is compiled in close collaboration with the representatives of the respective brands. For this reason, EMIRATECH SOLUTIONS S.R.L. does not assume any responsibility for the product descriptions presented on the website http://azura.ro/, which are identical to those made available to us by the representatives of each brand.

EMIRATECH SOLUTIONS S.R.L. is not responsible for any defects of products purchased from its stores. All responsibility for these defects and their repair lies with the importer or the service authorized by it. All products are accompanied by the original warranty certificate issued by the importer or supplier. The maximum amount of damages that can be paid by EMIRATECH SOLUTIONS S.R.L. to any customer in case of non-delivery or improper delivery is the amount of the sum collected by EMIRATECH SOLUTIONS S.R.L. from this customer.

Regardless of how the order is transmitted (on the website, by e-mail, by phone, by other method) the acceptance of this order, therefore the conclusion of the agreement of will and the sales-purchase contract is made when the customer signs / receives by courier the product and / or invoice accompanying the product. The tax invoice takes the place of the sales-purchase contract. The launching of the order, the automatic e-mail that is sent after the order is received and the telephone discussions, by e-mail and by any other means, with the EMIRATECH SOLUTIONS S.R.L. staff, do not constitute firm acceptance of the order and therefore do not mean the conclusion of the distance contract. Acceptance of products and services by the signature of receipt by the customer (signature offered on the transportation document or on the invoice) means acceptance of this contract, regardless of the method of order used by the customer (on the website, by e-mail, by phone, by any other method).

4. Limitation of liability for prices

The prices shown include VAT (19%), but do not include delivery charges, unless expressly specified on the website. The purchase price printed on the invoice will be the same as the price established by the sales consultant at the time of order confirmation as a firm order or, in the case of orders with online payment directly by credit card, this price will be the one published on the website at the time of purchase.

5. Limitation of liability for delivery

The delivery of products has a national area of extension and thus will be made anywhere in Romania. EMIRATECH SOLUTIONS S.R.L. reserves the right to carry out the confirmation of orders before their fulfillment by contacting customers. Orders received before 15.00, Monday through Friday, will be processed the same day, and the customer will receive the parcel within 24-48 hours. Exceptions to the rule: lack of stock, delays of the courier company, high volume of orders or vacation periods. Delivery will be free of charge in all cities in the country for orders exceeding 450 RON (including VAT). Also, the products that have this specification on the presentation page also benefit from free shipping. In case of orders delivered outside the cities and / or towns outside the courier company's network, in addition to the fee charged by EMIRATECH SOLUTIONS S.R.L. for products or services, the customer will be required to pay a delivery fee paid directly to the courier company that performs the transportation of products, which will be brought to the customer's attention when confirming the order. We will not deliver until we have the customer's acceptance for the delivery and its cost.

EMIRATECH SOLUTIONS S.R.L. reserves the right to delay or cancel deliveries of ordered products if they cannot be honored for reasons beyond EMIRATECH SOLUTIONS S.R.L.'s control, including: fires, explosions, floods, epidemics, strikes, governmental actions, wars, acts of terrorism, protests, riots, civil disturbances or other impediments of force majeure, according to the customs of Romanian law. In case the customer is not found at the mentioned address, in the mutually agreed time interval, our courier will return once again after re-establishing contact with the customer, at which time the order will be canceled and the product returned to the headquarters, the customer will bear the costs of a new delivery, regardless of the value of the products ordered.

6. Limitation of liability for payment

Payment for products ordered under this Customer Contract may be made in advance or upon delivery of the products. EMIRATECH SOLUTIONS S.R.L. reserves the right in certain cases to require payment in advance. Payment in advance can be made by postal money order, money order, bank card; proof of payment must be sent to EMIRATECH SOLUTIONS S.R.L. at the e-mail address contact@azura.ro. The delivery will be made only after the money has been deposited in the account of EMIRATECH SOLUTIONS S.R.L. The payment in advance is also considered as payment by online credit card. In this case, EMIRATECH SOLUTIONS S.R.L. will ask the electronic payment processor to confirm the security and validity of the transaction and will also carry out additional checks where necessary before delivery of the products. Products ordered must be paid in full, otherwise delivery will not be realized.

Online by bank card through EuPlatesc (Visa/Visa Electron/Maestro/MasterCard).

 If you have chosen the payment method " Online by bank card " you need to fill in a form with your card information on the secure page of the payment processor.

 - Payments with Visa and MasterCard credit/debit cards (Visa/Visa Electron and MasterCard/Maestro)

is done through the "3-D Secure" developed by organizations that provide online transactions with the same level of security as those made at an ATM or in a physical environment, at the merchant.

 - "3-D Secure" primarily ensures that no information related to your card is transferred or stored,

at any point in time on the store's servers  or on the payment processor's servers, this data is directly entered into Visa and MasterCard systems.

Important to know! - No commission is charged for credit card payments!

 Online in equal installments with no interest by credit card.

 After you enter the card number in the payment processor page, the system will automatically detect if it is a card eligible for installment payment at one of the banks approved by the store and will display a list from where you can choose the number of installments you want.

 

By credit card issued by Banca Transilvania (Star BT Program)

Now it's easier to buy everything you want with the STAR card from Banca Transilvania.

Have you chosen the product you want? With the STAR card you can pay in X RATE without interest.

Shopping cards included in the STAR Card program are: STAR Forte, STAR Forte for Doctors, STAR Gold, Visa Gold BT-Rotary, STAR Platinum,Visa Business Gold Credit Card, Visa Business Silver Credit Card, BT Flying Blue Classic and BT Flying Blue Premium

 

If you don't have one of the STAR program cards apply here and online payments are becoming easier than ever:

 

• Interest-free installments
• grace period of up to 56 days
• zero commission on all purchases
• secure internet payments

Enter on www.starbt.ro and find out all the benefits of the STAR program.

•  0800 80 2273(CARD) Call free from any national fixed or mobile network
•  *8028  Callable from any national fixed and mobile network
•  0264.594.337  Callable from any network, including international

 

 

By credit card issued by Alpha Bank

 "0% interest rate installment option with your Alpha Bank credit card (AlphaCard Visa Credit, AlphaCard Visa Gold and Alpha MasterCard Credit)

This service offered by Alpha Bank allows holders of credit cards in lei issued by the bank to benefit from a flexible installment payment solution for goods/services purchased with credit cards from Alpha Bank. traders affiliated to this service.

• Comfortable - All you need to do is to select the number of installments in which you wish to reimburse the value of the order. The transaction will be carried out in the number of installments chosen by you exactly at the time of payment;
• Convenient - In order to benefit from 0% interest, you must pay the corresponding monthly rate, equal to the cost of the goods divided by the number of months chosen for payment. If other types of transactions are carried out, full payment of the monthly amount due is required to benefit from 0% interest;
• Flexible - You can choose to pay in installments as many times as you wish within the credit line limit of your card. As you repay the monthly installments, the repaid amounts become available again on your card account;
• Accessible - You are free to use installment payments at any partner store at any time; you are free to choose the number of installments that suits you best;
• Transparent - Your monthly card statement will show you each time what installment you have to pay for the current month and the amount of future installments remaining to be paid.

 

By credit card issued by Piraeus Bank

Worry-free shopping this year!

Pay with your credit card on the website https://azura.ro and you can benefit from 12 interest-free installments!

 

If you are the holder of a credit card issued by Piraeus Bank for individuals or legal entities, you can request installment payments directly online at the stores affiliated to the "I Pay" service. The types of credit cards issued by Piraeus Bank under the Visa logo and participating in this program are:

 

• Visa Exact
• Visa Exclusive Gold
• Visa Business Standard
• Visa Business Gold

To pay online with your card in installments you need to:

• Choose the "Online by bank card" payment option
• Enter your card details
• Specify the desired number of installments.

Online payments are made using the "3-D Secure" system provided by Visa, which provides online transactions with an enhanced level of security.

Apply now for a Piraeus Bank shopping card on www.piraeusbank.ro or contact us on 0800.801.802!

Start shopping!

7. Limitation of liability for product warranty

Products purchased through this site benefit from the warranty practiced by the supplier of each brand, in compliance with the legal provisions in force. Thus, each product (complete product but not consumables for filter cartridges) will be accompanied by the warranty certificate of the manufacturer / importer, which provides directly or through its representatives service for the product. In the localities where the importer has no service representatives, the defective product will be repaired or replaced if it cannot be repaired, after the purchaser will send it to the EMIRATECH SOLUTIONS S.R.L. headquarters mentioned on the invoice. The transportation of the products to the EMIRATECH SOLUTIONS S.R.L. headquarters and back to the customer will be made only by express courier. The transportation cost will be borne by the customer. The warranty period of the product will be extended with the period during which the product was in service for intervention.

Each product on the website will have on its presentation page, mentioned the warranty period.

Warranty excludes any action on the equipment which is not in accordance with its use. Any action of misuse, knocking, unauthorized assembly, incorrect assembly, leads directly to loss of warranty. Equipment which by its construction needs to be powered from an electrical supply is excluded from the warranty if it has been damaged by electric shock and/or voltage fluctuations coming from the power supply network. Product warranty is given only for manufacturing defects. The product warranty is void if original consumables are not used. Any unauthorized tampering with the equipment will void the warranty.

The warranty is offered only for complete systems and not for consumables, replacement filters, filter media. All of the above mentioned are considered consumables and have a certain lifespan according to their specifications. These consumables cannot be guaranteed for a certain period of time but benefit from a conformity guarantee.

All marketed products correspond to the execution documentation of the manufacturers, which is attested by the quality certificates issued by specialized neutral bodies and that they meet European and Romanian standards.

We assure, guarantee and declare on our own responsibility, according to the provisions of "Article 5 of the Government Decision no. 1022/2002 on the regime of products and services that may endanger life, health, safety at work and environmental protection that the products referred to in this declaration do not endanger life, health, safety at work, do not produce negative impact on the environment.

Lies specific to the Lifetime Warranty only.

Some products have a written "Lifetime Warranty" on the presentation page. For these products only, the warranty conditions can be found below:

By purchasing this equipment from our online shop azura.ro, benefit from a LIFETIME GUARANTEEagainst any manufacturing defect.

Any malfunction problem will be solved in our service in Romania, at our working point, just contact us by email : contact@azura.ro.

Average troubleshooting time is 7 days. In 90% - 97% cases, the repair time will be 7 working days. If special parts are required that are not normally in our stock, we will inform you of the repair time, depending on the delivery time of the component(s).

For warranty and post-warranty service, the product must be delivered or brought to our working point, mentioned under the heading Contact.

Lies about the guarantee:

The warranty is given against manufacturing defects and/or hidden defects and does not cover normal wear and/or maintenance of various components: gaskets, electrical fittings, cartridges, filter cartridges, etc. These are consumables.

Any other warranty is excluded. The warranty does not cover defects caused by voltage fluctuations and/or electric shock!

The warranty does not cover faults caused by pressure fluctuations, excessive pressure, "ram pressure".

The warranty is valid only if the installation, commissioning, operation and maintenance are carried out in accordance with the documentation accompanying the equipment.

The "Lifetime Warranty" is valid for any number of years, as long as the filter cartridges are ordered and changed on time, according to the product description both on the website and in the instructions received with the product. We accept a maximum delay of 15 days for the replacement of filter cartridges. If this exchange has not been carried out, the "Lifetime Warranty" will be canceled without further notification and you will benefit from the 2-year warranty from the date of purchase of the main product (not the filter cartridges). The filter cartridge exchange reference will be the calendar date of the invoice for these filter cartridges. If there is no purchase invoice for these filter cartridges according to the instructions received with the product, then the "Lifetime Warranty" will be void.

Note: the one-year period for changing the filter cartridges will run from the date of the invoice for the purchase of the filtering device, thereafter from the date of purchase of the last complete set of filter cartridges. No exceptions will be made, even if there will be a delay between the calendar date of purchase and the actual date of installation or replacement of the filter cartridges.

Warranty is void in the event of resale or installation in a location other than the original location.

Defects occurring during the warranty period, will be repaired only by the seller at the seller's headquarters or point of work or by authorized representatives at their headquarters.

If the equipment failure was caused by improper installation, operation or maintenance or due to unauthorized interventions, modifications and / or adaptations to the equipment, the warranty is void and the cost of repairs will be borne by the customer.

8. Limitation of liability for user comments

Users who visit the website http://azura.ro/ may make comments on the website and the products it offers, which may be published on the website after prior approval. EMIRATECH SOLUTIONS S.R.L. reserves the right not to publish on the site comments with illegal, obscene, threatening, defamatory content, which in any way disturb the privacy of others, infringe intellectual property rights, contain viruses, texts targeting various promotional campaigns, chain letters, mass mailings or any other form of spam.

EMIRATECH SOLUTIONS S.R.L. shall not be liable and shall not be obligated to pay any kind of compensation for any form of damage caused by such comments or communications. In case of sending materials/documents, other than those related to the process of buying/selling products, the user is deemed to grant EMIRATECH SOLUTIONS S.R.L. and its affiliates/associates the non-exclusive, unlimited, free, irrevocable and retransferable right to use, reproduce, modify, adapt, publish, translate, as well as the right to distribute it anywhere in the world, by any means.

The User warrants that he/she has all rights to the content that he/she submits for publication on the site, by any means, in such a way that, by using this content, he/she does not cause harm to any person. EMIRATECH SOLUTIONS S.R.L. assumes no responsibility for any possible damage caused by the use of the content of these comments by the users of the site, they are offered under the same limitation of liability as the rest of the content on the site.

9. Limitation of liability for links to other sites, server, browser

The http://azura.ro/ website is hosted on the servers of a third-party company. The company EMIRATECH SOLUTIONS S.R.L. shall not be held responsible for any errors occurring on the site regardless of the reasons for their occurrence, including changes to the site, settings, or updates. EMIRATECH SOLUTIONS S.R.L. cannot be held responsible for any errors occurring due to the use of certain browsers for visiting the site http://azura.ro/

EMIRATECH SOLUTIONS S.R.L. is not responsible for the content, quality or nature of the websites that can be accessed through links from the website http://azura.ro/ For those websites, the owners of the websites in question are fully responsible.

10. Right to return products
The individual customer has the right to notify in writing EMIRATECH SOLUTIONS S.R.L. that he renounces the purchase, without penalty and without giving a reason, within 14 calendar days of receipt of the product. This is realized after prior notice, by returning within this term the purchased product in its original packaging, with all accessories and without showing any signs of damage or wear, the customer bearing the shipping costs according to Romanian laws (Emergency Ordinance 34/2014In the case of filtering systems that have been put into operation and used, the product can be returned but with the mention that the filtering media, filter cartridges and filter cartridges cannot be returned because they have come into contact with water and they cannot be reused. The money back to the customer will be made on the purchased filtration system but minus the cost of the filter cartridges and filter media. The return shipment will be made with the same courier company (Fan Courier) with which the products to be returned were delivered. The money refund will be made within 30 days of receipt of the products and their verification. Products found damaged, worn, defective (used filter cartridges and filter media) are not accepted for return. The money will be returned only by bank transfer, directly to the customer's account or, if this is not possible, by postal money order.

This right may not be invoked in the case of products collected from our premises for which testing or installation has been carried out. This right cannot be invoked for products that have been tested or commissioned by our team directly at the customer's premises.

For any such request/notification please send an e-mail to: contact@azura.ro

Product returns can only be made by individuals. For legal entities, we do not accept returns.

11. Disputes and final provisions

Any other problem caused by the products and services presented on http://azura.ro/ or by the information presented on this site and which is not already dealt with by any article in this document, will be solved amicably within 30 working days from the date of written notification of the problems by the user. If the conflict cannot be settled amicably, the Romanian courts of judgment shall have jurisdiction, the parties choosing the jurisdiction of the courts of the Bucharest municipality. The Client fully assumes these risks once it expresses its agreement to this Contract with the Clients.